Updates

The holidays are near – a time for being together and giving presents, which means more parcels for everyone. On the busiest days in the festive season, we expect twice as many parcels. We’re ready for the rush. But if we need to deliver more than expected, some parcels might take a bit longer. Check out the PostNL app or track & trace to see if this applies to you.

Due to the rush, many PostNL points are completely packed with parcels. Have you received a message that we delivered your parcel at a PostNL point? Please pick it up as soon as possible. This helps us make room for incoming parcels.

We strive to deliver your parcel the next working day, but sometimes this is not possible. In track & trace, you might see different messages:

• Your parcel is (almost) with PostNL.
  During busy periods, it may happen that we have not yet scanned your parcel. In track & trace, it will then show that your parcel is (almost) with us. As soon as we start processing your parcel, you will receive new updates in track & trace. We advise you to wait for these updates.
• Unknown Delivery Time
  Some delayed parcels are still awaiting delivery. In track & trace, it will show that the delivery time is unknown. We understand this can be confusing. As soon as we start to deliver your parcel, you will receive a new notification. Therefore, we advise you to wait a few more days.

We are fully committed to delivering your parcel as quickly as possible. Therefore, we have taken several steps to prepare for the busy period:

• We have opened 4 extra parcel sorting centers in The Netherlands and 1 in Belgium.
• We start sorting earlier and continue later in our sorting centers.
• Online stores are collaborating with us to better spread the workload.
• We are adding numerous extra trips to our daily delivery routes.

Sometimes your parcel might still take longer to arrive. We understand this is inconvenient and will deliver your parcel as soon as possible.