I have a complaint about the courier, what do I do?

We are sorry to hear that you are not satisfied with your courier. This may be because, for example, the courier: 

• was too late (or too early) 
• did not leave a “not-at-home” card 
• did not ring the bell while you were home 
• left your package in an unsafe place 
• was unfriendly or rude 

If you want, you can submit a complaint below. This will help us ensure it does not happen again.