Did we miss you? Can happen! When you're not at home, we always track your delivery preferences. Didn't set your preferences? Then we will deliver your parcel to your neighbours or a PostNL point. Via track & trace in the app or online you can see where your parcel is.
To track your parcel, it is useful to create a PostNL account. To set your delivery preferences or get the most out of the PostNL app, you need an account.
Would you like to determine where we deliver your parcel as standard, even if you are not at home? Then set your delivery preferences once for all your parcels. For example at a PostNL point or in a safe place, such as your garden shed.
We always adhere to your delivery preferences, unless we need a signature for receipt to deliver your parcel. In that case, we may only give it to you personally.
We may deliver your parcel to you only when you:
It may also be what you have ordered, such as medicine or food.
For parcels that are already on their way to you, your set delivery preference does not yet apply. All subsequent parcels will be delivered according to your preferences.
We will deliver your parcel to a PostNL point close to you. The app and track & trace will show you where we delivered your parcel. Unfortunately, it is not yet possible to choose your own PostNL point.