PostNL continues to deliver mail and parcels
Additional measures to continue operations in a healthy and responsible manner
The Hague, 16 March 2020 – The exceptional circumstances we are currently going through call for special attention for our society and social cohesiveness. Delivering mail, parcels and other dispatches to our customers helps maintain this link. Home delivery also enables people to stay home. For their part, companies retain a distribution channel. We are consequently keen to continue our deliveries in a spirit of responsibility and are taking additional measures to continue to provide the universal postal services, as well as the distribution of death notices and shipments of a medical nature.
Herna Verhagen, CEO of PostNL: “We are well aware of our social role and responsibility to all parties concerned. We are sparing no effort to continue to provide the universal postal service and to deliver parcels and other items in a responsible manner. This is made possible by the dedication of our employees in close cooperation with our customers and partners. Safe and healthy working conditions are paramount in this respect.”
Geen handtekening op de scanner
PostNL volgt de richtlijnen van de overheid en houdt contact met de autoriteiten om verdere verspreiding van het virus te voorkomen. Zo worden er extra maatregelen genomen om het directe contact zo veel mogelijk te beperken. Consumenten hoeven tot nader order niet meer op het scanapparaat te tekenen voor ontvangst van een pakket of een aangetekende verzending. De bezorger zal dat namens de ontvanger doen door de laatste drie tekens van het nummer van paspoort of rijbewijs te noteren na ontvangst. Informatie over de bezorgstatus is zoals altijd beschikbaar in de PostNL-app en in de track & trace informatie op de PostNL-website.
No signature on the handheld terminal
PostNL is following the guidelines of the authorities and staying in contact with them to stem the spread of the virus. Additional measures have been taken to minimize direct contact as much as possible. Customers will no longer have to sign for their parcel or registered mail on the mobile terminal until further notice. To confirm receipt, the deliveryman will simply sign the name of the recipient and note down the last three characters of the ID card number. Information on the status of the consignment is for that matter available via the PostNL application and Track & Trace function on the PostNL website.
Extended delivery periods and other measures
We are currently working on extending the daily delivery times and on other measures for our delivery staff. The aim is to make their task easier when they have to take care of young children at home. Teleworking has become the norm for all our staff who can work from home. When that is not possible, other measures are taken to ensure working conditions that are as healthy and safe as possible and to minimize the risks of contamination to the utmost.
More information
We will update the situation on this page if the situation were to change. We will also inform proactively suppliers, customers and partners who may be affected by such changes.
About PostNL
We are PostNL, the mail and logistics solutions provider for all. With our mail and parcel deliverers who get everywhere, our 5,500 PostNL locations, 11.000 mail boxes and 517 automated parcel lockers, we are always nearby. We aim to be our customers’ favourite deliverer by making it as easy as possible for them to send and receive parcels and letters. Our over 35,000 people are right at the heart of society. On weekdays, we deliver an average 1.1 million parcels and 7.4 million letters across the Benelux region. Our focus is on quality for our customers, creating opportunities for our people and adding value for our stakeholders through growth, digitalisation and sustainability initiatives.
We optimise and support our physical networks by using smart digital solutions and launching new propositions that create value for our customers. We build long-lasting working relationships by acting as a good employer and client for everyone who works for and with us. To make our deliveries as sustainable as possible, we cover a lot of kilometres on foot or by bicycle or e-bike, provide innovative city logistics, use cleaner fuels, and use electric vans and light electric trucks. PostNL NV is a listed company with revenues of €3.1 billion in 2022, 61% of this derived from e-commerce. We provide deliveries of mail and parcels, logistics solutions for e-commerce, and cross-border solutions.