Message to customers PostNL
PostNL understands that customers may have questions about the accusations that have been published in Belgian newspaper Het Laatste Nieuws and sent out this letter today:
Dear customer,
Belgian newspaper Het Laatste Nieuws today publishes new allegations directed at PostNL Belgium. Again, the allegations (that some delivery partners would still be working with minors) are based on anonymous sources and can’t be verified.
Similar allegations were made in November last year. None of our daily controls and checks with 100% coverage have given us any reason to think that this is actually happening. The veracity of anonymous sources and blurred videos can’t be checked by us or by anyone else.
We have called upon the journalist to share any relevant facts and report to the Justice department, which would be the right course to take.
PostNL applies sound and social labour practices for people working with or for us. We comply with the law, work in accordance with the rules and our own business principles. We share the outcomes of our own checks with the social inspection continuously.
I wanted to make sure to inform you of our response to the publicity. Please let me know if you have any questions.
About PostNL
We are PostNL, the mail and logistics solutions provider for all. With our mail and parcel deliverers who get everywhere, our 5,500 PostNL locations, 11.000 mail boxes and 517 automated parcel lockers, we are always nearby. We aim to be our customers’ favourite deliverer by making it as easy as possible for them to send and receive parcels and letters. Our over 35,000 people are right at the heart of society. On weekdays, we deliver an average 1.1 million parcels and 7.4 million letters across the Benelux region. Our focus is on quality for our customers, creating opportunities for our people and adding value for our stakeholders through growth, digitalisation and sustainability initiatives.
We optimise and support our physical networks by using smart digital solutions and launching new propositions that create value for our customers. We build long-lasting working relationships by acting as a good employer and client for everyone who works for and with us. To make our deliveries as sustainable as possible, we cover a lot of kilometres on foot or by bicycle or e-bike, provide innovative city logistics, use cleaner fuels, and use electric vans and light electric trucks. PostNL NV is a listed company with revenues of €3.1 billion in 2022, 61% of this derived from e-commerce. We provide deliveries of mail and parcels, logistics solutions for e-commerce, and cross-border solutions.